Privacy Policy

Bolo is currently in private beta. This policy is intentionally short and will be expanded, with notice to all customers, before general availability. Questions: hello@boloinbox.com.

Who we are

Bolo (“we”) is a unified client-communication platform operated by Bolo Communications. It brings a firm’s WhatsApp Business, SMS, Instagram, email, web and in-app conversations into one team inbox.

What we collect

• Account data — names, work email addresses and roles of the teammates a firm invites.
• Conversation data — messages, attachments and metadata that flow through the channels a firm connects. This data belongs to the firm; we process it to provide the service.
• Usage data — basic product analytics and logs used to keep the service reliable and secure.

How we use it

To operate the inbox, route messages, generate team-side AI summaries and reminders, provide support, and meet legal obligations. We do not sell personal data, and we do not use a firm’s client conversations to advertise to anyone.

Where it lives

Customer data is hosted on cloud infrastructure in India, encrypted at rest, with an audit log on by default and configurable retention windows per client type.

Who can see it

Access inside a firm is role-scoped and controlled by the firm’s admins. Inside Bolo, access to customer data is restricted to what is necessary to operate and support the service, and is logged.

Your choices

Firms can export their data and can request deletion of their workspace by writing to hello@boloinbox.com. Individuals whose data appears in a firm’s conversations should contact that firm, which controls the data; we assist firms in meeting such requests.

Contact

For any privacy question or request: hello@boloinbox.com.